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Returns

Please inspect your order immediately! To be eligible for a refund:

  • Product must be returned within 30 days of the purchase date.
  • Your item must be unused and in the original sealed packaging. If your product contained multiple sealed packages within it, those packages must be sealed upon return to be eligible for full credit.
  • Product must be in new condition and not have been used or installed.

Please contact us with any questions at  717-524-5002 or Sales@AutomotiveUpfitters.com.

Several types of goods are exempt from being returned:

  • Discounted items
  • Items that are made to order
  • Bulk items that are cut to your specifications (such as hose)
  • Special order items
  • Items with an expired shelf life
  • Items that are hazardous materials, or flammable liquids or gases
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received, inspected, and deemed to be in satisfactory condition, your refund will be processed and a credit will be applied to your original method of payment.

We reserve the right to apply restocking fees or partial refunds for product that is returned outside of the return period, or is returned in a condition other than that specified in this policy.

Late or Missing Refunds

We make every attempt to process refunds within 10 working days of receiving the returned product.

If 10 days have passed since the date the tracking information shows your return was delivered to us,

Please contact us with any questions at 717-524-5002 or Sales@AutomotiveUpfitters.com.

Exchanges / Replacements / Damaged or Missing Items

You have 30 days from the date of sale to notify us of any incorrect, missing, or damaged items. Once 30 days from the purchase date has passed, you assume all responsibility for the products.

If you need to report a problem or exchange/replace an item, contact us at 717-524-5002 or Sales@AutomotiveUpfitters.com.

Shipping

To return your product, please deliver it to:

Automotive Upfitters
22 ½ Center Street Rear Building
Hanover, PA 17331

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We are not responsible for the timely delivery, condition, or safe handling of products returned while in the care of the shipping provider you choose. Please ensure your returned product is properly packaged to protect the contents and that a responsible carrier is selected.